Inactive Patient Reactivation
by Smileworks Team · v1.2.1
Identifies patients with no visit in 12+ months and sends a personalized re-engagement SMS.
Rating
4.4 / 5
71 reviews
Uses
3.2K
all time
Est. Time
~5 min (batch)
per run
Updated
Sep 30, 2025
v1.2.1
Screenshots
About this task
Runs a nightly scan of your patient database to identify individuals who haven't scheduled or attended an appointment in over 12 months. Sends a personalized re-engagement message referencing their last visit and offering a convenient booking link. Studies show 20-30% of dormant patients re-engage with a single well-timed message.
How it works
Query iDentalPro for patients with last appointment > 12 months ago
Filter out patients who have active upcoming appointments
Segment by last treatment type for personalized messaging
Send personalized SMS with last visit reference and booking offer
Track click-through on booking link
Log reactivation attempts and outcomes
Reviews
100% of reviewers gave 4 or 5 stars
Donna Pierce
Hygiene Coordinator
Brought back 14 patients in the first week. Some patients said it was nice to be remembered.
Lisa Park
Practice Manager
The personalized messaging makes a big difference vs a generic blast. Patients respond to the personal touch.
Inactive Patient Reactivation
Free · ~5 min (batch) · Communication